About This Topic
Things do happen, even when you make an informed choice. A problem can’t be fixed if no one knows it exists, so complain successfully!

Premium Sites
- ConsumerReports.orgWe subscribe! Library cardholders have direct access to product and service "Ratings and Recommendations," plus selections from the latest issue, and a searchable 4-year archive of Ratings. NOTE: ConsumerReports Health Online is not included in the library subscription. Details
- Consumers' CHECKBOOKet complete ratings of firms and services in the Washington DC area, plus "CHECKBOOK Bargains" with competitive prices on thousands of big-ticket products at local stores. (Available only in the library, due to licensing restrictions)
Websites
- Consumer Action HandbookPart II covers "Filing A Complaint." Plus thousands of consumer contacts. See state and federal government agencies, local and national consumer organizations and more ways to resolve a problem.
- BBB of Washington DC & Eastern PASearchable database of company reports and a complaint form. Search business type, name, phone number and more
- Virginia Office of Consumer Affairs - Complaint DatabaseUse this search to investigate the status of complaints against a specific business. Find out how many complaints have been filed and if they were resolved favorably.
- License Lookup and Disciplinary ActionsResarch a professional licensed on Virginia, and see complaint histories, and disciplinary actions involving licensees.
- Businesses in Virginia - OAGSee if a business is registered in Virginia, or if it has complaints filed.
- FTC Consumer ComplaintsUse the official form to submit a complaint to the Federal Trade Commission (FTC) Bureau of Consumer Protection about a particular company or organization, media violence, or unsolicited e-mail (spam).
eBooks
May require a free EBSCOhost account
Complaint Letters for Busy People
The author's goal is to write one letter to the right person. "How to find the right person to complain to and how to make that complaint clear and powerful enough to get results."


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