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Consumer: Complain Successfully  

Last Updated: Feb 27, 2014 URL: http://library.arlingtonva.libguides.com/ConsumerComplain Print Guide

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About This Topic

Things do happen, even when you make an informed choice.  A problem can’t be fixed if no one knows it exists, so complain successfully!

 Customer Satisfaction

 

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Premium Sites

Free with your library card!

  • ConsumerReports.org
    We subscribe! Library cardholders have direct access to product and service "Ratings and Recommendations," plus selections from the latest issue, and a searchable 4-year archive of Ratings. NOTE: ConsumerReports Health Online is not included in the library subscription. Details
  • Consumers' CHECKBOOK
    Get complete ratings of firms and services in the Washington DC area, plus "CHECKBOOK Bargains" with competitive prices on thousands of big-ticket products at local stores. (Available only in the library, due to licensing restrictions)

Websites

  • Consumer Action Handbook
    Part II covers "Filing A Complaint." Plus thousands of consumer contacts. See state and federal government agencies, local and national consumer organizations and more ways to resolve a problem.
  • BBB of Washington DC & Eastern PA
    Searchable database of company reports and a complaint form. Search business type, name, phone number and more
  • Businesses in Virginia - OAG
    "How do I obtain information about a corporation, including, for example, its registered agent and its officers and directors? How do I fnd out if a company is legitimate or is being investigated?" From the Office of the Attorney General.
  • Complaint Database - Virginia Office of the Attorney General
    Use this search to investigate the status of complaints against a specific business. Find out how many complaints have been filed and if they were resolved favorably.
  • License Lookup and Disciplinary Actions
    Resarch a professional licensed on Virginia, and see any complaint histories or disciplinary actions involving licensees.
  • Where to File Complaints for Virginia Businesses
    The Consumer Protection Section of the Office of the Attorney General of Virginia serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints.
  • FTC Consumer Complaints
    Use the official form to submit a complaint to the Federal Trade Commission (FTC) Bureau of Consumer Protection about a particular company or organization, media violence, or unsolicited e-mail (spam).
 

eBooks

May require a free EBSCOhost account

Cover Art
Complaint Letters for Busy People
The author's goal is to write one letter to the right person. "How to find the right person to complain to and how to make that complaint clear and powerful enough to get results."


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