Help and Troubleshooting  

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Be sure

• You have an Arlington Public Library Card and you have a PIN 
• Your account has not expired and has no excessive fines and fees
• To type all 12 or 14 digits of your library card number. Be sure to enter “2020″ before older card numbers less than 12 digits
• To enter a username exactly as you set it.

How do I make a list?

How do I place, cancel or freeze a hold?

How can I receive text alerts on my mobile phone telling me when holds are ready?

How do I use the mobile catalog?

What is a username and what is a PIN -  how do I get one or update it?

Where can I send a comment about the catalog?

How do I make a list?
You add items to your Library Cart, then save them to a list. Here's how: Find items in the catalog and click "Add to Cart". Then click on "My Library Cart" at the top of the page. Select all or some of the items in your Cart. Then click "Save to List". You can add the items to an existing list, or name a new one. To see lists you've already made, login to your account and click on "My Lists."

How do I place, freeze or cancel a hold?
Please see our Holds information page for step-by-step instructions.

How can I receive text alerts on my mobile phone telling me when holds are ready?
Log into your Library account, click on "Change My Info" and then follow the instructions under "Text Alerts."

What is a username and what is a PIN - how do I get one or update it?
A username is an optional feature. If you set one, your username will be your alias on hold slips and can also be used to log into your account in place of your card number.  A username can be set, reset or removed from the "Change My Info" section of your online account. Usernames are case sensitive and must be between 6 and 25 characters (letters and number only, no special characters).

A PIN is a four-digit Personal Identification Number required for online account and self-check access. A PIN provides an additional level of security for your private account information. Your PIN can be set or reset online following the instructions on the My Account login screen, or from computer stations at the Library. When you request a new PIN, an email is sent to the email address on file. You must use the link in this email to complete the process.

 How do I use the mobile catalog?
Just navigate to the catalog on your your phone browser, or enter the Library catalog address: http://libsys.arlingtonva.us. The mobile version will be displayed if you are detected to be on a small device. You can also go directly to the mobile site from any browser at http://m.libsys.arlingtonva.us

Where can I send a comment about the catalog?
You can email us a comment about the catalog or website, or anything else that's on your mind.

If you can't find what you're looking for in our catalog: